I would like to share a wonderful letter, well, actually a Facebook post, we received today from one of our customers in North Carolina. He recently bought our New Haven oyster knife, the one that is featured in this month's Cook's Illustrated magazine (June 2012). Here is what he wrote:
"Thank you so much for the professionalism and customer service last month. If you remember I bought a New Haven oyster knife last month. The very tip broke off so I called to inquire about it. You were very concerned and anxious to find out what may have been wrong with the product. After explaining the event you not only replaced the knife, you included another one to try out. I'm impressed with the pride, courtesy, and integrity in your company, especially in today’s society. The new knives perform awesomely. The Duxbury is a great knife for the medium to large oysters we get here and I may be using it for the sturdier oysters. The tip on the New Haven that you sent this time is slightly more blunt than the original, and that may have had something to with the other one breaking, as I have had no problems with the new one. Again I can't thank you enough for your time and customer service. Thanks for the great knives."
We are so pleased that he took time out to say what we at R. Murphy believe to be so important -- good customer service! And as he also recognized, we are very proud of our products! We know we make fabulous knives because of our attention to detail and choice of superior steels. Sharp, durable, long-lasting, and great looking!
We are glad our customers and Cook's Illustrated magazine (tested in America's Test Kitchen) recognize it, too!
Thanks, JB from NC! Happy shucking!
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| New Haven |
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| Duxbury |
Well, I think you guys deserve all the wonderful feedback! A company that provides good customer service is always worthy of a huge acknowledgment from their clients. I’m sure those compliments are going to inspire and motivate your employees to consistently perform.
ReplyDeleteRuby Chelmsford